Return Policy

At Modern Marvels, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help! Please review our return policy below.

Return Eligibility

You may return most items within7 days of receiving your order, provided they are:

  • Unused and in their original packaging.
  • Accompanied by the original receipt or proof of purchase.

Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons, including but not limited to:

  • Personal care items (e.g., massage guns if opened).
  • Custom or special orders.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service via WhatsApp at +923006101846 or email us at Modernmarvels14@gmail.com to initiate the return process.
  2. Prepare Your Package: Pack the item securely in its original packaging, including any accessories, manuals, and documentation.
  3. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent).

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days (typically 2-3 days).

Exchanges

If you need to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

Contact Information

For any questions or concerns regarding returns, please contact us at:

Thank you for shopping at Modern Marvels! We appreciate your business and are committed to ensuring your satisfaction.